Standard Return & Exchange Policy

Unless otherwise noted in the product description (e.g., items marked as “All Sales Final”), items purchased from www.airwoovac.com may be eligible for return, exchange, or refund within 30 days of purchase, pending approval by the AIRWOO Customer Service team.

All order issues must be reported within 14 days of delivery. To initiate a return or report an issue, please contact us at customerservice@airwoovac.com. We aim to respond within 1–2 business days. For issues regarding visible damage or product defects, please attach clear photos to expedite the review process.

Eligibility & Process for Returns

  • If your return is due to a defective item, and approved by our team, we will provide a prepaid return label.

  • All items must be returned in the condition they were received, including:

    • Original packaging

    • All parts, accessories, and inserts

Failure to meet these requirements may result in a partial refund or no refund being issued at our discretion.

Defects, Exchanges & Customer Preference Returns

  • Defective items or items shipped in error are returnable with free return shipping.

  • Returns for customer regret or change of mind are accepted, but return shipping is not covered unless otherwise approved.

  • Approved customer regret returns will be subject to a 15% restocking fee.

  • If such returned items are found to be used or not in new condition, no refund will be issued, and the customer must either pay to have the item returned or allow it to be discarded.

Exchanges

We are happy to accommodate exchanges when possible, subject to inventory availability. Shipping costs for exchanges (both inbound and outbound) are the responsibility of the customer, unless otherwise approved.

If you are exchanging an item, include the return label provided or follow the instructions given by our customer service team. Please note that original shipping charges are non-refundable, unless the item was deemed defective.

Refund Timeline

Once your return is received and inspected, your refund or replacement will be processed within 3–5 business days. Refunds will be issued to your original payment method, and typically take 5–7 business days to appear, depending on your bank or payment processor.

After 14 Days

After 14 days from delivery, all purchases become non-refundable and are considered final sale.

Contact Us

AIRWOO – Customer Service
Email: customerservice@airwoovac.com
Location: Texas, United States